Privacy Policy
SPARES.IE respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.spares.ie, create an account, place an order, contact us or otherwise interact with our services.
We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and applicable Irish data protection and electronic communications legislation.
Who We Are
The data controller responsible for your personal information is:
SPARES.IE
PO Box 13938
Co. Offaly
Ireland
Email: hello@spares.ie
For privacy-related questions or requests, please contact us using the details above.
What Personal Information We Collect
Depending on how you interact with us, we may collect some or all of the following information:
Information you provide to us
This may include:
- Your name.
- Billing and delivery address.
- Email address.
- Telephone number.
- Account login details.
- Order history.
- Product information.
- Information you provide when contacting customer service.
- Information provided when requesting a return, refund or replacement.
- Information provided when submitting a product enquiry.
- Marketing preferences.
- Any other information you voluntarily provide to us.
Payment information
Payments made through our website may be processed by third-party payment providers.
We may receive information such as the payment status, transaction reference and limited payment details necessary to process your order.
We do not normally store your complete payment card number or security code.
Technical information
When you use our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Time and date of visits.
- Pages visited.
- Referring website.
- Website interaction information.
- Information relating to cookies and similar technologies.
The precise information collected depends on the technology and services used on our website.
How We Use Your Information
We may use your personal information for the following purposes:
Processing orders
We use your information to:
- Process and fulfil orders.
- Take and process payments.
- Arrange delivery.
- Provide order confirmations and updates.
- Handle returns, refunds and replacements.
- Provide customer support.
- Maintain records of transactions.
Customer service
We may use your information to respond to enquiries, investigate complaints and provide assistance relating to products or orders.
Website operation
We may use technical information to operate, maintain, secure and improve our website.
Fraud and security
We may process information to help detect and prevent fraud, abuse, unauthorised transactions and other security issues.
Legal and regulatory obligations
We may process information where necessary to comply with legal, tax, accounting, regulatory or other legal obligations.
Marketing
Where permitted by law, we may use your information to send information about products, offers, promotions and services that may be relevant to you.
Where consent is required for electronic marketing, we will only send such communications where the appropriate consent has been obtained.
You can unsubscribe from marketing communications at any time.
Our Lawful Bases for Processing
Depending on the circumstances, we rely on one or more of the following lawful bases under the GDPR:
Contract
Processing is necessary to enter into or perform a contract with you, for example processing an order and arranging delivery.
Legal obligation
Processing is necessary for us to comply with a legal obligation, such as accounting, tax, fraud prevention or regulatory requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Examples may include website security, fraud prevention, customer service, business administration and improving our services.
Consent
Where required, we will ask for your consent before processing your information for particular purposes, such as certain marketing communications or non-essential cookies and tracking technologies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Who We Share Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
Depending on how our website operates, these may include:
- Payment service providers.
- Courier and delivery companies.
- Website hosting providers.
- E-commerce platform providers.
- IT and technical support providers.
- Email and communication providers.
- Customer service providers.
- Fraud prevention and security providers.
- Accounting and professional advisers.
- Government, regulatory or law enforcement authorities where legally required.
We require appropriate safeguards to be in place when third parties process personal information on our behalf.
We do not sell your personal information to third parties.
International Transfers
Some of our service providers may process personal information outside Ireland or the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will ensure that the transfer is carried out in accordance with applicable data protection law and that an appropriate legal safeguard is in place where required.
This may include an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting and regulatory obligations.
For example, information relating to purchases may need to be retained for a period required by tax, accounting or other applicable legal requirements.
Customer service communications may be retained for as long as necessary to deal with the enquiry, complaint, return or dispute and for an appropriate period afterwards.
Marketing information may be retained until you unsubscribe or otherwise request that we stop using it for marketing, subject to any legal requirements.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
Your GDPR Rights
Subject to applicable legal conditions and exemptions, you may have the following rights:
Right of access
You can ask us for a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
Right to restrict processing
In certain circumstances, you can ask us to restrict how we use your personal information.
Right to data portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.
Right to object
You may have the right to object to certain processing, including processing based on legitimate interests and certain forms of direct marketing.
Right to withdraw consent
Where we rely on consent, you can withdraw your consent at any time.
Withdrawal of consent does not affect processing carried out before consent was withdrawn.
How to Exercise Your Rights
To exercise your privacy rights, please contact:
SPARES.IE
PO Box 13938
Co. Offaly
Ireland
Email: hello@spares.ie
Please provide enough information to allow us to identify you and understand your request.
We may need to request additional information to verify your identity where reasonably necessary.
We will normally respond to valid GDPR requests within the applicable statutory timeframe.
Complaints
If you have concerns about how we process your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to complain to the Irish Data Protection Commission (DPC) or another competent supervisory authority where applicable.
The Irish Data Protection Commission can be contacted through its official website: Data Protection Commission of Ireland .
Cookies
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the operation of the website, such as cookies required for shopping-cart functionality, account functionality, security and other services explicitly requested by you.
Other cookies may be used for purposes such as analytics, advertising, marketing or remembering preferences.
Where consent is legally required, we will ask for your consent before using those cookies or similar technologies.
You can manage your cookie preferences using the cookie settings provided on our website.
You can also control cookies through your browser settings.
Where applicable, you can change or withdraw your cookie preferences at any time.
Analytics and Advertising
We may use third-party analytics or advertising technologies to understand how visitors use our website, measure the effectiveness of our marketing and improve our services.
Where such technologies require consent, they will only be activated in accordance with your cookie preferences and applicable law.
The specific services used may change over time.
Our cookie consent mechanism will provide further information about the categories of cookies and technologies used.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You should take appropriate precautions when using the internet and protect your account credentials where applicable.
Children's Privacy
Our website is intended primarily for adults and persons who are legally able to enter into contracts for the purchase of goods.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites.
This Privacy Policy does not apply to third-party websites.
We recommend that you review the privacy policies of any external websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
SPARES.IE
PO Box 13938
Co. Offaly
Ireland
Email: hello@spares.ie